About

FAQ

• Where is the store based?

  Seattle, WA

• Do you accept orders placed outside of the US?

  We sure do! We accept orders around the world.

• How long will it take to receive my order?

  We will ship out your order in 2 to 5 working days.
  Once item shipped we'll send a TRACKING NUMBER to you.
  Once shipped most domestic orders take anywhere from 4 to 12 business days to arrive depending on the efficiency of your local postal service.
  International shipping delivery times may vary between 7 to 25 business days.

  *NOTE
  We aim to meet these delivery times however orders stuck in customs is out of our control.
  Processing/Shipping time can take a couple more days during busy seasons like holidays. We will try our best to help deliver the products to you as soon as possible.

• Do you ship with any other faster express courier?

  Yes, We can offer you Expedited Shipping Service but need EXTRA cost.
  It usually just need 2-5 business days deliver products to you.

  we can ship with DHL UPS, TNT or Fedex.
  Contact us if you need Expedited Shipping Service.

• If I need fast shipping, can you help me?

  Please contact us via email [email protected] if you need Expedited shipping service.
  We can ship the package by UPS, FedEx, TNT in 3-7days.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.